Report
Digital government in Latin America: both photos are true
Key takeaways
- The two photos measure different things — digital supply and institutional foundations — and any decision based on one inherits its blind spots.
- Colombia: first on foundations, above the OECD average on all six dimensions; its frontier is platform and proactiveness.
- Regional duality (5 above, 18 below) exceeds the gap with the OECD.
- Proactiveness — the service that arrives without being requested — is the region's worst-scored dimension and its highest available citizen dividend.
- Countries that invest in the second generation will rise in both photos; those that only digitize the window will rise in one and pay for it in the other.
Nine countries in the region reach the UN's "very high" group. In the OECD-IDB foundations index, the regional average is half the OECD's. The region digitized the service window faster than it built the foundations.
The full document is currently published in Spanish; an English edition is prepared when demand warrants it. The Spanish record carries the complete summary and contents.